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	<title>Comments on: Bookmarks Magazine: An Example of Awesome Customer Service</title>
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	<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/</link>
	<description>Kim Woodbridge WordPress Consultant</description>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7094</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Sat, 09 May 2009 11:31:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7094</guid>
		<description>Hi - Jon has come through twice - maybe the difference is big vs. small companies.

Books are like an addiction - I reserve them from the library, take them home, and return them when I can&#039;t renew them anymore ;-)  I then reserve them again and start the process over again.</description>
		<content:encoded><![CDATA[<p>Hi &#8211; Jon has come through twice &#8211; maybe the difference is big vs. small companies.</p>
<p>Books are like an addiction &#8211; I reserve them from the library, take them home, and return them when I can&#8217;t renew them anymore ;-)  I then reserve them again and start the process over again.</p>
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		<title>By: Natural</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7090</link>
		<dc:creator>Natural</dc:creator>
		<pubDate>Sat, 09 May 2009 10:29:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7090</guid>
		<description>customer service is not what it used to be but that was great jon responded and sent you your missing issue.

i love to read too, in fact, i just downloaded a book from the NYPL and I don&#039;t even live in NY, but I have 3 library cards. 

i&#039;m scared to find another author that i love or a book i want to read, my list is already too long. :)

&lt;abbr&gt;&lt;em&gt;Natural&#180;s last blog post - &lt;a href=&quot;http://thinkingoutloudblog.com/mirror-mirror-on-the-blog/&quot; rel=&quot;nofollow&quot;&gt;Mirror, Mirror on the Blog….&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>customer service is not what it used to be but that was great jon responded and sent you your missing issue.</p>
<p>i love to read too, in fact, i just downloaded a book from the NYPL and I don&#8217;t even live in NY, but I have 3 library cards. </p>
<p>i&#8217;m scared to find another author that i love or a book i want to read, my list is already too long. :)</p>
<p><abbr><em>Natural&#180;s last blog post &#8211; <a href="http://thinkingoutloudblog.com/mirror-mirror-on-the-blog/" rel="nofollow">Mirror, Mirror on the Blog….</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7068</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Thu, 07 May 2009 20:52:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7068</guid>
		<description>Mike - That is one of the worst customer service stories I&#039;ve ever heard.  You&#039;re nagging them for an address, they don&#039;t respond, and then non-payment goes on your credit report.  Unbelievable.  

I also once sent my rent check to Allstate.  I called Allstate and they assured me the would destroy it (they hadn&#039;t gotten it yet).  I then wrote another rent check.  Well, Allstate cashed the check and made my 2nd rent check bounce.  Later they sent me the refund for overpayment.  But, can you imagine how much trouble I would be in for cashing a check made out to someone else?  But apparently that&#039;s perfectly ok for a big company. (And I know it was totally my mistake and a scatter-brained thing to do in the first place but still ...)</description>
		<content:encoded><![CDATA[<p>Mike &#8211; That is one of the worst customer service stories I&#8217;ve ever heard.  You&#8217;re nagging them for an address, they don&#8217;t respond, and then non-payment goes on your credit report.  Unbelievable.  </p>
<p>I also once sent my rent check to Allstate.  I called Allstate and they assured me the would destroy it (they hadn&#8217;t gotten it yet).  I then wrote another rent check.  Well, Allstate cashed the check and made my 2nd rent check bounce.  Later they sent me the refund for overpayment.  But, can you imagine how much trouble I would be in for cashing a check made out to someone else?  But apparently that&#8217;s perfectly ok for a big company. (And I know it was totally my mistake and a scatter-brained thing to do in the first place but still &#8230;)</p>
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		<title>By: Mike Nichols</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7045</link>
		<dc:creator>Mike Nichols</dc:creator>
		<pubDate>Thu, 07 May 2009 01:13:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7045</guid>
		<description>As a book lover, I am very interested in Bookmarks magazine and will seriously consider subscribing. Good customer service is good advertising!

I have a tale of woeful customer service that has affected our credit record for over 10 years. We leased a vehicle from Nissan, but never got a payment booklet. I had the money for the payments on the contract, but couldn&#039;t find out who to pay it to! I called the local dealer, wrote letters to Nissan -- all with no result. Finally, they sent a certified letter -- with a payment booklet -- saying we owed 6 months worth of payments, that they would send it to a collection agency if not paid immediately, would repossess the vehicle, etc. And they reported it to the credit agencies as if we were simply negligent! No amount of further letter writing, copies of my letters to the dealer and to Nissan, etc were to any avail. That blot still stays on our credit record! Needless to say, we wouldn&#039;t consider a Nissan now if it were the only car in the world.

&lt;abbr&gt;&lt;em&gt;Mike Nichols&#180;s last blog post - &lt;a href=&quot;http://feedproxy.google.com/~r/AnxietyPanicHealthLivingWithHealthWellnessAndWholeness/~3/_zBIpVk_uCs/&quot; rel=&quot;nofollow&quot;&gt;5 Interesting Articles for You: Your Occasional Reader&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>As a book lover, I am very interested in Bookmarks magazine and will seriously consider subscribing. Good customer service is good advertising!</p>
<p>I have a tale of woeful customer service that has affected our credit record for over 10 years. We leased a vehicle from Nissan, but never got a payment booklet. I had the money for the payments on the contract, but couldn&#8217;t find out who to pay it to! I called the local dealer, wrote letters to Nissan &#8212; all with no result. Finally, they sent a certified letter &#8212; with a payment booklet &#8212; saying we owed 6 months worth of payments, that they would send it to a collection agency if not paid immediately, would repossess the vehicle, etc. And they reported it to the credit agencies as if we were simply negligent! No amount of further letter writing, copies of my letters to the dealer and to Nissan, etc were to any avail. That blot still stays on our credit record! Needless to say, we wouldn&#8217;t consider a Nissan now if it were the only car in the world.</p>
<p><abbr><em>Mike Nichols&#180;s last blog post &#8211; <a href="http://feedproxy.google.com/~r/AnxietyPanicHealthLivingWithHealthWellnessAndWholeness/~3/_zBIpVk_uCs/" rel="nofollow">5 Interesting Articles for You: Your Occasional Reader</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7044</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Thu, 07 May 2009 00:06:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7044</guid>
		<description>Hi Donace - That&#039;s a good point.  I&#039;ve consistently received poor service from the health insurance company.  I&#039;ve also worked in tech support, similar to customer service, so I know how it is.

I love Edge!  But it&#039;s so expensive to be a US subscriber - cheaper than the newsstand price though.  It&#039;s the best gaming magazine - in my opinion.</description>
		<content:encoded><![CDATA[<p>Hi Donace &#8211; That&#8217;s a good point.  I&#8217;ve consistently received poor service from the health insurance company.  I&#8217;ve also worked in tech support, similar to customer service, so I know how it is.</p>
<p>I love Edge!  But it&#8217;s so expensive to be a US subscriber &#8211; cheaper than the newsstand price though.  It&#8217;s the best gaming magazine &#8211; in my opinion.</p>
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		<title>By: Donace &#124; TheNexus</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7043</link>
		<dc:creator>Donace &#124; TheNexus</dc:creator>
		<pubDate>Wed, 06 May 2009 22:45:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7043</guid>
		<description>Customer service is always an issue, though you have to think that maybe the person on the other end just had &#039;one of those&#039; days and you got hit by the minority bad personnel working there. It&#039;s happened to me a few times, I get a idiot of a person the first time and the second time I get the person who gives me freebies :D

Magazine addiction! oh yea back when I used to work in a newsagents used to end up buying Custom pc, Pc Gamer, Edge, Marketing Weekly, Business weekly, Edge, and Stuff magazine...easily 40-50£ a month, add in the fact there was a book store next door...I used to spend on average £100 a month on &#039;reading&#039;.

The I started Uni and one textbook cost ..£100! so gave it all up!!

&lt;abbr&gt;&lt;em&gt;Donace &#124; TheNexus&#180;s last blog post - &lt;a href=&quot;http://thenexus.tk/oiopublisher-may-coupon-code/&quot; rel=&quot;nofollow&quot;&gt;OIOPublisher Coupon Code For May&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Customer service is always an issue, though you have to think that maybe the person on the other end just had &#8216;one of those&#8217; days and you got hit by the minority bad personnel working there. It&#8217;s happened to me a few times, I get a idiot of a person the first time and the second time I get the person who gives me freebies :D</p>
<p>Magazine addiction! oh yea back when I used to work in a newsagents used to end up buying Custom pc, Pc Gamer, Edge, Marketing Weekly, Business weekly, Edge, and Stuff magazine&#8230;easily 40-50£ a month, add in the fact there was a book store next door&#8230;I used to spend on average £100 a month on &#8216;reading&#8217;.</p>
<p>The I started Uni and one textbook cost ..£100! so gave it all up!!</p>
<p><abbr><em>Donace | TheNexus&#180;s last blog post &#8211; <a href="http://thenexus.tk/oiopublisher-may-coupon-code/" rel="nofollow">OIOPublisher Coupon Code For May</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7042</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Wed, 06 May 2009 21:26:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7042</guid>
		<description>Hi Manshu - Thanks!  I&#039;m not sure that the post office did it to be nice.  My guess is that legally they have to deliver the mail or tell you why you didn&#039;t receive it.  I wish I knew how the mail truck caught fire - might be a good story ;-)</description>
		<content:encoded><![CDATA[<p>Hi Manshu &#8211; Thanks!  I&#8217;m not sure that the post office did it to be nice.  My guess is that legally they have to deliver the mail or tell you why you didn&#8217;t receive it.  I wish I knew how the mail truck caught fire &#8211; might be a good story ;-)</p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7041</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Wed, 06 May 2009 21:25:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7041</guid>
		<description>Hi Madhur - That&#039;s awesome!  My host responds quickly but there answers are often cryptic.  Recently I asked how to change payment to yearly and payment type to paypal.  They wrote back saying they had made those changes.  Umm ... I didn&#039;t ask you to change it, I asked how I would go about changing it.  I need to change hosts but have been really lazy about it.</description>
		<content:encoded><![CDATA[<p>Hi Madhur &#8211; That&#8217;s awesome!  My host responds quickly but there answers are often cryptic.  Recently I asked how to change payment to yearly and payment type to paypal.  They wrote back saying they had made those changes.  Umm &#8230; I didn&#8217;t ask you to change it, I asked how I would go about changing it.  I need to change hosts but have been really lazy about it.</p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7040</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Wed, 06 May 2009 21:23:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7040</guid>
		<description>Hi Vered - Well, I did complain about the New Yorker and my health insurance as a contrast ;-)  I just really like this magazine.</description>
		<content:encoded><![CDATA[<p>Hi Vered &#8211; Well, I did complain about the New Yorker and my health insurance as a contrast ;-)  I just really like this magazine.</p>
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		<title>By: Manshu</title>
		<link>http://www.kimwoodbridge.com/bookmarks-magazine-an-example-of-awesome-customer-service/#comment-7039</link>
		<dc:creator>Manshu</dc:creator>
		<pubDate>Wed, 06 May 2009 21:00:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=4026#comment-7039</guid>
		<description>Very nice of you to acknowledge good customer service like this. And very nice of the post office to do what they did too, I guess someone might have salvaged something.</description>
		<content:encoded><![CDATA[<p>Very nice of you to acknowledge good customer service like this. And very nice of the post office to do what they did too, I guess someone might have salvaged something.</p>
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