Over two years ago I asked if people follow written instructions.
I thought that whether they did or not was related to their learning style.
Today, I would have to say that most people just don’t bother.
I feel like all I’ve done recently is write detailed instructions only to have the person write back and ask me questions that were answered in the instructions. Not that I don’t enjoy saying the same thing over and over and over again but, really, make some effort rather than expecting others to do ALL of your work for you. I even try to say the same thing in different ways and often include an attached document with pretty pictures.
How about instead of saying “the instructions didn’t work” say “step #6 confused me, could you please clarify that?”
I have a kid and I often have to say the same thing to her over and over. But, she is 8.
We all need help at times but sometimes we need to help ourselves.
photo credit: jewels g is for grandma
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