Please Use Useful and Descriptive Email Subject Lines
I think people should pay more attention to the subject line used in emails. When someone gets a lot of email the sender is, of course, important but so is the subject line in determining which emails should take priority.
It’s helpful when they are descriptive and give the receiver an indication of what the message is about or what it may contain.
And, it’s amazing at the number of emails that have useless subject lines or even ones that make me want to never open and read it.
A Sample of Useless Subject Lines
Here are some recent subject lines in my email that are absolutely not helpful.
- Argh
- other info
- did I attach?
- Quick Question
- FYI
- blog
- HELP!
- URGENT
- When you get a minute …
- url question
- can I bother you?
- Oh shoot
I could list more but this a good representation of pretty common subject lines. I know that sometimes a more descriptive subject line may not be possible but even with something like “HELP!” it could say “HELP! Hungry squirrels have eaten all my acorns.”
And I try really hard to use good subject lines but I rarely change the subject line when I reply to an email so it’s possible that a useless subject line can continue through a really long thread. Maybe I should change them.
How about you? How do you feel about the subject lines of emails that you receive?
photo credit: jariceiii
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May 25, 2012 at 11:59 am
Incorrect or missing subject lines have always been a pet peeve of mine. I also see quite often subjects like the ones you have listed. Some of them are actually so aggravating that we tend to ignore the message out of spite!
-Jean
Jean´s last post ..How to be proactive about used tire problems
December 17, 2012 at 1:53 pm
Very good post. Made me stop and think about what was in my last few emails to you. I guess the name of which website might not be enough. I need to think about this when emailing clients and prospects as well. thanks for the reminder.
December 18, 2012 at 1:27 pm
Hi Pat – I think the website is a good subject line especially when working on multiple sites. My real issue is with ones like hi, ugh, and help. They just make it more difficult to sort, answer and refer to later on.