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	<title>Comments on: WordPress Support Forums: Rude Support is a Disservice to the Growing WordPress Community</title>
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	<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/</link>
	<description>Kim Woodbridge WordPress Consultant</description>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-8750</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Tue, 23 Jun 2009 01:45:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-8750</guid>
		<description>Hi Blake - I answer questions more frequently than I ask them on the support forums but I haven&#039;t had much time for it recently.  I try to devote an hour a week but that doesn&#039;t always happen.

The problem now is that too many people are asking questions and there aren&#039;t enough people to answer them.  It&#039;s free software and support is run by volunteers.

I try to search the forums and the web for answers before I post a new question on the forums - it&#039;s sort of like a last resort for me.</description>
		<content:encoded><![CDATA[<p>Hi Blake &#8211; I answer questions more frequently than I ask them on the support forums but I haven&#8217;t had much time for it recently.  I try to devote an hour a week but that doesn&#8217;t always happen.</p>
<p>The problem now is that too many people are asking questions and there aren&#8217;t enough people to answer them.  It&#8217;s free software and support is run by volunteers.</p>
<p>I try to search the forums and the web for answers before I post a new question on the forums &#8211; it&#8217;s sort of like a last resort for me.</p>
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		<title>By: Blake</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-8747</link>
		<dc:creator>Blake</dc:creator>
		<pubDate>Mon, 22 Jun 2009 20:29:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-8747</guid>
		<description>Feel lucky you got a response at all. My last 10 or so questions stretching over the past year or so got zip, zero, nada. They were ranging from challenging to probably-dang-simple. Dunno if anyone is benefiting from wordpress support anymore, but if so, go you.</description>
		<content:encoded><![CDATA[<p>Feel lucky you got a response at all. My last 10 or so questions stretching over the past year or so got zip, zero, nada. They were ranging from challenging to probably-dang-simple. Dunno if anyone is benefiting from wordpress support anymore, but if so, go you.</p>
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		<title>By: Agonizingly CRUCIAL - When Your Blog Suddenly IMPLODES, Banish Panic (troubleshoot and deactivate plugins instead to find the hang) :Virtual Coach</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-6721</link>
		<dc:creator>Agonizingly CRUCIAL - When Your Blog Suddenly IMPLODES, Banish Panic (troubleshoot and deactivate plugins instead to find the hang) :Virtual Coach</dc:creator>
		<pubDate>Fri, 24 Apr 2009 09:59:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-6721</guid>
		<description>[...] WordPress Support Forums: Rude Support is a Disservice to the Growing WordPress Community  [...]</description>
		<content:encoded><![CDATA[<p>[...] WordPress Support Forums: Rude Support is a Disservice to the Growing WordPress Community  [...]</p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2942</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Sat, 13 Dec 2008 13:30:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2942</guid>
		<description>Hi Nicky - So true and I forgot to comment on your mention of the Thesis forums - they are very helpful there.</description>
		<content:encoded><![CDATA[<p>Hi Nicky &#8211; So true and I forgot to comment on your mention of the Thesis forums &#8211; they are very helpful there.</p>
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		<title>By: Nicky Jameson</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2924</link>
		<dc:creator>Nicky Jameson</dc:creator>
		<pubDate>Sat, 13 Dec 2008 04:07:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2924</guid>
		<description>If it&#039;s the wordpress.org forums then that&#039;s a really poor show on their part. Yes I&#039;d say it is different to the .com forums. I must have been lucky enough not to encounter rudeness there - fortunately I didn&#039;t have to visit that often and I haven&#039;t been there for over a year. And yes, if they can&#039;t be polite and helpful they really should not volunteer.

&lt;abbr&gt;&lt;em&gt;Nicky Jameson&#180;s last blog post - &lt;a href=&quot;http://feeds.feedburner.com/~r/Nickyjameson/~3/481609361/&quot; rel=&quot;nofollow&quot;&gt;Want to Become A Blogger? Free Video Tutorials To Create Your Own Blog&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>If it&#8217;s the wordpress.org forums then that&#8217;s a really poor show on their part. Yes I&#8217;d say it is different to the .com forums. I must have been lucky enough not to encounter rudeness there &#8211; fortunately I didn&#8217;t have to visit that often and I haven&#8217;t been there for over a year. And yes, if they can&#8217;t be polite and helpful they really should not volunteer.</p>
<p><abbr><em>Nicky Jameson&#180;s last blog post &#8211; <a href="http://feeds.feedburner.com/~r/Nickyjameson/~3/481609361/" rel="nofollow">Want to Become A Blogger? Free Video Tutorials To Create Your Own Blog</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2886</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Fri, 12 Dec 2008 11:20:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2886</guid>
		<description>Hi Nicky - Thank you for visiting and commenting.  I was actually discussing the WordPress.org forums - I think they are different than the .com ones.

You raise a good point.  Perhaps the mods started out fine but were pushed to the negative point that they have reached.  I just think they should stop offering support if they can&#039;t do it without being snarky.

Being appreciated makes a big difference too.  I feel really good when I answer a question and the person replies back and thanks me because the solution works.</description>
		<content:encoded><![CDATA[<p>Hi Nicky &#8211; Thank you for visiting and commenting.  I was actually discussing the WordPress.org forums &#8211; I think they are different than the .com ones.</p>
<p>You raise a good point.  Perhaps the mods started out fine but were pushed to the negative point that they have reached.  I just think they should stop offering support if they can&#8217;t do it without being snarky.</p>
<p>Being appreciated makes a big difference too.  I feel really good when I answer a question and the person replies back and thanks me because the solution works.</p>
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		<title>By: Nicky Jameson</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2875</link>
		<dc:creator>Nicky Jameson</dc:creator>
		<pubDate>Fri, 12 Dec 2008 02:02:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2875</guid>
		<description>I had the weirdest feeling reading your article and the comments. It&#039;s like deja vu. I was a user in the WP forums when I first started with Wordpress.com a couple of years ago. I know a couple of the support helpers quite well (through the Interweb). I recall at first the forum was very friendly and I found it relatively easy to get the help I needed, people were polite. 

Frankly I admired any one who helped out to the extent that some did (and remained civil) sometimes in the fact of a lot of insults and very little appreciation. I recall some heated arguments that often it was just best staying out of... 

I did think that burnout was inevitable and that WP/Automatic/mods/whomever could have done more to support them, but that&#039;s just me. I tended to cut them a lot more slack. There are only so many times you could tell people to please search. Even volunteers need some support and appreciation.  I did feel that the WP forums degenerated somewhat when the original set of volunteers got fed up/burned out/&quot;mushroomed&quot; on one too many times.

In the end I left because I went to self-host my blog...Wordpress.org was more mature, but it was hard to navigate and often deserted, however I have to say I did get help I needed. The thesis forum and threads are marvellous... so much so that when I see the odd condescending post it really stands out. However I also feel Thesis attracts a more mature user than wp.com -  and it shows.

&lt;abbr&gt;&lt;em&gt;Nicky Jameson&#180;s last blog post - &lt;a href=&quot;http://feeds.feedburner.com/~r/Nickyjameson/~3/481609361/&quot; rel=&quot;nofollow&quot;&gt;Want to Become A Blogger? Free Video Tutorials To Create Your Own Blog&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>I had the weirdest feeling reading your article and the comments. It&#8217;s like deja vu. I was a user in the WP forums when I first started with Wordpress.com a couple of years ago. I know a couple of the support helpers quite well (through the Interweb). I recall at first the forum was very friendly and I found it relatively easy to get the help I needed, people were polite. </p>
<p>Frankly I admired any one who helped out to the extent that some did (and remained civil) sometimes in the fact of a lot of insults and very little appreciation. I recall some heated arguments that often it was just best staying out of&#8230; </p>
<p>I did think that burnout was inevitable and that WP/Automatic/mods/whomever could have done more to support them, but that&#8217;s just me. I tended to cut them a lot more slack. There are only so many times you could tell people to please search. Even volunteers need some support and appreciation.  I did feel that the WP forums degenerated somewhat when the original set of volunteers got fed up/burned out/&#8221;mushroomed&#8221; on one too many times.</p>
<p>In the end I left because I went to self-host my blog&#8230;Wordpress.org was more mature, but it was hard to navigate and often deserted, however I have to say I did get help I needed. The thesis forum and threads are marvellous&#8230; so much so that when I see the odd condescending post it really stands out. However I also feel Thesis attracts a more mature user than wp.com &#8211;  and it shows.</p>
<p><abbr><em>Nicky Jameson&#180;s last blog post &#8211; <a href="http://feeds.feedburner.com/~r/Nickyjameson/~3/481609361/" rel="nofollow">Want to Become A Blogger? Free Video Tutorials To Create Your Own Blog</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2871</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Fri, 12 Dec 2008 01:44:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2871</guid>
		<description>@David - Everything I&#039;ve read today seems to be supportive.  Maybe I haven&#039;t come across the other point of view.  But the other side doesn&#039;t really seem to be saying much of anything ;-)

So, if I had an ad for say Thesis on my site and I released a free theme WordPress wouldn&#039;t list it in their directory.  It&#039;s really hard to believe.</description>
		<content:encoded><![CDATA[<p>@David &#8211; Everything I&#8217;ve read today seems to be supportive.  Maybe I haven&#8217;t come across the other point of view.  But the other side doesn&#8217;t really seem to be saying much of anything ;-)</p>
<p>So, if I had an ad for say Thesis on my site and I released a free theme WordPress wouldn&#8217;t list it in their directory.  It&#8217;s really hard to believe.</p>
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		<title>By: David Coveney</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2844</link>
		<dc:creator>David Coveney</dc:creator>
		<pubDate>Thu, 11 Dec 2008 15:29:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2844</guid>
		<description>@Kim - it&#039;s even worse than that!  What they&#039;ve done is to suspend all themes where the home page or author&#039;s home page supports a premium themes service in any way.

So Joe Fischler&#039;s excellent Aeros theme has also been suspended because he dared carry an ad on his site for Woothemes.

This smacks of trying to crush competition to their own plans to monetise GPL themes.

As you say, MT lost the community support and lost out massively.  Whether that was a good business decision for them is a different thing - maybe it was, but I&#039;m in no position to know that for sure.  What I do know is that if you want to profit from GPL, which almost always depends on the goodwill and backing from a lot of people who came before, then you really really need to play nice.

Thanks for your support - I was worried I&#039;d get a lot of flack for fighting on this subject but everyone&#039;s been ultra-supportive so far :-)

&lt;abbr&gt;&lt;em&gt;David Coveney&#180;s last blog post - &lt;a href=&quot;http://spectacu.la/wordpressorg-pull-200-gpl-themes/&quot; rel=&quot;nofollow&quot;&gt;WordPress.org Pull 200 GPL Themes&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>@Kim &#8211; it&#8217;s even worse than that!  What they&#8217;ve done is to suspend all themes where the home page or author&#8217;s home page supports a premium themes service in any way.</p>
<p>So Joe Fischler&#8217;s excellent Aeros theme has also been suspended because he dared carry an ad on his site for Woothemes.</p>
<p>This smacks of trying to crush competition to their own plans to monetise GPL themes.</p>
<p>As you say, MT lost the community support and lost out massively.  Whether that was a good business decision for them is a different thing &#8211; maybe it was, but I&#8217;m in no position to know that for sure.  What I do know is that if you want to profit from GPL, which almost always depends on the goodwill and backing from a lot of people who came before, then you really really need to play nice.</p>
<p>Thanks for your support &#8211; I was worried I&#8217;d get a lot of flack for fighting on this subject but everyone&#8217;s been ultra-supportive so far :-)</p>
<p><abbr><em>David Coveney&#180;s last blog post &#8211; <a href="http://spectacu.la/wordpressorg-pull-200-gpl-themes/">WordPress.org Pull 200 GPL Themes</a></em></abbr></p>
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		<title>By: Kim Woodbridge</title>
		<link>http://www.kimwoodbridge.com/wordpress-support-forums-rude-support-is-a-disservice-to-the-growing-wordpress-community/#comment-2841</link>
		<dc:creator>Kim Woodbridge</dc:creator>
		<pubDate>Thu, 11 Dec 2008 15:16:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.kimwoodbridge.com/?p=1825#comment-2841</guid>
		<description>Hi David - Thanks for visiting and commenting.

I just went and read your article before replying here.  I am stunned.  Did they pull all of the GPL themes from sites that also sell other themes?  It&#039;s understandable if there is a specific reason but a one sentence email is not acceptable. Especially after the entire theme partnership issue that you discussed.

If it weren&#039;t for users contributing to the community they wouldn&#039;t be where they are today.  I also think that WordPress was very lucky when Movable Type started charging with version 3 I think.  Prior to that WordPress was not as big.  But Movable Type users got mad and moved to WordPress.

And WordPress isn&#039;t even a great place to find quality themes anymore. Doesn&#039;t make sense that they pulled so many out of their directory.</description>
		<content:encoded><![CDATA[<p>Hi David &#8211; Thanks for visiting and commenting.</p>
<p>I just went and read your article before replying here.  I am stunned.  Did they pull all of the GPL themes from sites that also sell other themes?  It&#8217;s understandable if there is a specific reason but a one sentence email is not acceptable. Especially after the entire theme partnership issue that you discussed.</p>
<p>If it weren&#8217;t for users contributing to the community they wouldn&#8217;t be where they are today.  I also think that WordPress was very lucky when Movable Type started charging with version 3 I think.  Prior to that WordPress was not as big.  But Movable Type users got mad and moved to WordPress.</p>
<p>And WordPress isn&#8217;t even a great place to find quality themes anymore. Doesn&#8217;t make sense that they pulled so many out of their directory.</p>
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