I’ve been really busy since the beginning of March. Well, I’m always busy but it seems that everyone woke up from their winter hibernation on March 1st ready to start a new project. This is great but …
A lot of the last two weeks I’ve spent WAY too much time chasing down passwords. Fortunately, I test them as soon as I receive them – I used to wait until I was ready to do the work and that ended up causing even greater delays.
The client either doesn’t understand what I mean when I say I need a ftp or cpanel login or the logins I am given are not accurate.
I don’t mind the occasional login mishap – I even sent the wrong one to a client the other day. But I’ve spent so much time the last couple of weeks getting the logins that I am almost ready to add a “chasing down logins” fee to my contracts. It’s eating up valuable time and this is time that I’m not generally getting paid for.
So, yeah, I’m getting grumpy about this.
Like I said, we all make mistakes, have typos or send the wrong one. This doesn’t bother me – we are only human. But when I have to explain what the password are, the ones I receive are incorrect, the client wants to call me to “discuss” the issue, and the work still hasn’t been done, I get super annoyed, especially when this was all for a quick hour of work and I’ve spent the hour getting the right logins and STILL need to do the work.
If you have a website, there are certain logins that you will have from your webhost and if you hire a web developer or consultant you are going to be asked for these logins. Please be prepared to provide this information and please test them before sending them to the consultant to insure that they are accurate.
Types of Logins
- Hosting – this is a login provided by your webhost that allows access to all of the management tools, such as email accounts, mysql databases, domains, etc. Frequently, this is called a cpanel login but it isn’t always. I tend to use hosts that have cpanel so that is what I usually call it. If your consultant is going to be creating email accounts, working on your database, moving your site, etc. she will need this login.
- Domain Registrar – this is the login for the site where you registered your domain name. Sometimes it’s the same as your web host but not always. For example, I register my domain names with godaddy (usually) because they frequently offer great deals. But I don’t host my domains with godaddy because, well, I think their sites are slow and I’m not a fan of the whole bimbo trashy Nascar thing they’ve got going on. A consultant will need the domain registrar login if you are moving your site to a new host because the nameservers will need to be updated. A nameserver is sort of like an online address for a domain. It tells the internets where the domain lives.
- FTP – FTP stands for File Transfer Protocol and is the preferred method for uploading and downloading the files associated with your web host. Yes, most hosts have a “file manager” but they are slow to use and personally, I would rather go to the dentist than move files via the file manager. The ftp login can be obtained from your web host.
- WordPress – If your website is powered by WordPress and you want me to work on it then I will need a WordPress login that works. And there is a 99.9% chance that I will need Admin level access. Many people give me their Admin login. It is best if you make a new login with Admin access but, whatever, I’m just happy to get one that works correctly the first time.
I have a number of domains. Some are hosted, some are waiting for me to do something with them and others are out there hoping that someday I will update the content so that people visit again. I have a password protected spreadsheet that lists each domain, where it’s registered, where it’s hosted, it’s ftp login, it’s WordPress login, etc. If you have a one or more websites, even if you don’t need anyone else to work on them, I highly recommend that you do the same.
And for the record, I also work with a number of clients who give me perfect logins the first time that I ask. They might not really know what FTP is but they know they have a FTP login and am able to send it to me without 5 emails and a phone call of explanation. To those of you, thank you! You don’t know how much easier you are making my work.
So, please, if you have a website, familiarize yourself with the types of logins, keep track of them, and be prepared to send them to your consultant.
photo credit: HowardLake